How do I fix the error "unable to connect to TrueShip's servers..." when I open ReadyShipper Pro?

If you are receiving the following error message when you open ReadyShipper Pro, please follow the instructions below:

  1. Close any open instances of ReadyShipper Pro.
  2. Verify there is an active internet connection on the computer you have ReadyShipper Pro installed on.
  3. Use one of the following links to update to the latest version of Java for your operating system:
    1. Windows: Download Java 8 Update 231 (32-bit Offline Installer)

      i. Run the downloaded installer file. If the installer prompts to remove older versions of Java, please click the  Uninstall button.
         

      Note: If you are importing your orders via ODBC, please contact us before updating your Java at 877-818-7447.

    2. macOS: Download ReadyShipper v7.6.8 Java Update

      i. Extract the downloaded zip file. Drag the ReadyShipper icon from your Downloads folder into your Applications folder and replace the existing application when prompted.

      ii. Double click the ReadyShipper icon in your Applications folder.

      iii. macOS may open a dialog notifying you that you cannot open the Application because it was not downloaded from the App Store. If this is the case, open System Preferences and double click the Security & Privacy icon. On the bottom of the General Tab, click the Open Anyway button.
    3. Note: ReadyShipper Pro is not yet compatible with macOS 15 Catalina.

  4. Open ReadyShipper Pro, you should now be able to connect. If you are still experiencing any issues, please contact support at 877-818-7447 ext 2.