Do you have any pre-built text blocks for Action Alerts?
Below are several example text blocks you can use to build your Action Alert templates.
- Action Alert Variables
- Conditional Logic (coming soon)
- Text/SMS
Action Alert Variables
You can personalize action alerts by using template variables:
Variable | Name | Example |
{{ contact.first_name }} |
First Name | John |
{{ contact.last_name }} | Last Name | Appleseed |
{{ order.ship_to.first_name }} |
First Name | John |
{{ order.ship_to.last_name }} | Last Name | Appleseed |
{{ order.primary_id }} | Order # | 6765806 |
{{ order.ship_via }} | Ship Via | Domestic Priority |
{{ order.ship_type }} | Ship Type | USPS Priority Mail |
{{ box.shipper }} | Shipping Method | USPS |
{{ order.tracking_numbers_formatted }} | Tracking Number(s) | 9302023864200500558543 |
{{ order.part_numbers_formatted }} | SKU | SKU416, SKU825, SKU819 |
{{ order.description_formatted }} | Product Description(s) | Red Fidget Spinner |
{{ order.ship_date_formatted }} | Ship Date | 2021-04-13T10:30:15+00:00 |
{{ order.return_date_formatted }} | Return Received Date | 2021-04-13T10:30:15+00:00 |
{{ order.ship_to.address_1 }} | Ship To Address Line 1 | 2010 Warsaw Rd |
{{ order.ship_to.address_2 }} | Ship To Address Line 2 | Apt 4 |
{{ order.ship_to.city }} | Ship To City | Roswell |
{{ order.ship_to.state }} | Ship To State | Georgia |
{{ order.ship_to.post_code }} | Ship To Postal Code | 56001 |
{{ order.ship_to.phone }} | Ship To Phone | 6785851113 |
{{ order.message }} | Order Message | Thank you for your order! |
{% order_summary %} | Order summary with price breakdown | Order summary |
{% track_my_order %} | Link to tracking page | Track My Order |
Email: New Order Email
Hi {{ contact.first_name }}, We have received your [Company Name] Order #{{ order.primary_id }}! Your order is as follows: Item(s) included in this order: {{ order.description_formatted }} Shipping Method: {{ order.ship_type }} Your order will be shipped to the following address: {{ contact.first_name }} {{ contact.last_name }} {{ order.ship_to.address_1 }} {{ order.ship_to.address_2 }} {{ order.ship_to.city }}, {{ order.ship_to.state }} {{ order.ship_to.post_code }} {{ order.ship_to.phone }} You will receive a tracking confirmation email once your order has shipped. Please contact us if you have any questions about your order. Thanks, [Company Name] [Company Email]
Email: Tracking Confirmation
Hi {{ contact.first_name }}, Your [Company Name] Order #{{ order.primary_id }} has shipped! Your order is as follows: Item(s) included in this order: {{ order.description_formatted }} Shipping Method: {{ order.ship_type }} Tracking Number: {{ order.tracking_numbers_formatted }} Your order has been shipped to the following address: {{ contact.first_name }} {{ contact.last_name }} {{ order.ship_to.address_1 }} {{ order.ship_to.address_2 }} {{ order.ship_to.city }}, {{ order.ship_to.state }} {{ order.ship_to.post_code }} {{ order.ship_to.phone }} You will receive a delivery confirmation email once your order has been delivered. Please contact us if you have any questions about your order. Thanks, [Company Name] [Company Email]
Email: Order Delivered
Hi {{ contact.first_name }}, Your [Company Name] Order #{{ order.primary_id }} has been delivered! Your order is as follows: Item(s) included in this order: {{ order.description_formatted }} Shipping Method: {{ order.ship_type }} Tracking Number: {{ order.tracking_numbers_formatted }} Your order was delivered to the following address: {{ contact.first_name }} {{ contact.last_name }} {{ order.ship_to.address_1 }} {{ order.ship_to.address_2 }} {{ order.ship_to.city }}, {{ order.ship_to.state }} {{ order.ship_to.post_code }} {{ order.ship_to.phone }} Please contact us if you have any questions about your order. Thanks, [Company Name] [Company Email]
Email: Return Received
Hi {{ contact.first_name }}, Your [Company Name] return for Order #{{ order.primary_id }} was received on {{ order.return_date_formatted }}! Your return is as follows: Item(s) included in this return: {{ order.description_formatted }} Shipping Method: {{ order.ship_type }} Tracking Number: {{ order.tracking_numbers_formatted }} Please contact us if you have any questions about your return. Thanks, [Company Name] [Company Email]
Email: Time Update - 14 Days After Order Created
Hi {{ contact.first_name }}, We just wanted to follow up and see if you had any questions or concerns regarding your recent Order #{{ order.primary_id }}! Item(s) included in this order: {{ order.description_formatted }} Thanks, [Company Name] [Company Email]
Email: Time Update - Not Ordered for 30 Days
Hi {{ contact.first_name }}, We noticed it's been a little while since you placed an order! Please use the following coupon code during checkout to receive 10% off your next order: [Coupon Code] Thanks, [Company Name] [Company Email]
Text/SMS: New Order
Hi {{ contact.first_name }}, we have received your Order #{{ order.primary_id }}! You will receive a tracking confirmation once your order has shipped. Thanks, [Company Name] [Company Phone]
Text/SMS: Tracking Confirmation
Hi {{ contact.first_name }}, your Order #{{ order.primary_id }} has been shipped via {{ order.ship_type }}! Your tracking number is: {{ order.tracking_numbers_formatted }} Thanks, [Company Name] [Company Phone]
Text/SMS: Order Delivered
Hi {{ contact.first_name }}, your Order #{{ order.primary_id }} has been delivered via {{ order.ship_type }}! Please contact us if you have any questions about your order. Thanks, [Company Name] [Company Phone]
Text/SMS: Return Received
Hi {{ contact.first_name }}, your return for Order #{{ order.primary_id }} was received on {{ order.return_date_formatted }}! Thanks, [Company Name] [Company Phone]
Text/SMS: Time Update - 14 Days After Order Created
Hi {{ contact.first_name }}, we just wanted to follow up and see if you had any questions or concerns regarding your recent Order #{{ order.primary_id }}! Thanks, [Company Name] [Company Phone]
Text/SMS: Time Update - Not Ordered for 30 Days
Hi {{ contact.first_name }}, we noticed it's been a little while since you placed an order! Please use the following coupon code during checkout to receive 10% off your next order: [Coupon Code] Thanks, [Company Name] [Company Phone]