Do you have any pre-built text sections for Action Alerts?

Below are several example text sections you can use to build your Action Alert templates.


You can also personalize Action Alerts by using template variables:

Variable Name Example
{{ contact.first_name }}
First Name John
{{ contact.last_name }} Last Name Appleseed
{{ order.primary_id }} Order # 6765806
{{ order.ship_via }} Ship Via Domestic Priority
{{ order.ship_type }} Ship Type USPS Priority Mail
{{ box.shipper }} Shipping Method USPS
{{ order.tracking_numbers_formatted }} Tracking Number(s) 9302023864200500558543
{{ order.part_numbers_formatted }} SKU SKU416, SKU825, SKU819
{{ order.description_formatted }} Product Description(s) Red Fidget Spinner
{{ order.ship_date_formatted }} Ship Date 2021-04-13T10:30:15+00:00
{{ order.return_date_formatted }} Return Received Date 2021-04-13T10:30:15+00:00
{{ order.ship_to.address_1 }} Ship To Address Line 1 2010 Warsaw Rd
{{ order.ship_to.address_2 }} Ship To Address Line 2 Apt 4
{{ order.ship_to.city }} Ship To City Roswell
{{ order.ship_to.state }} Ship To State Georgia
{{ order.ship_to.post_code }} Ship To Postal Code 56001
{{ order.ship_to.phone }} Ship To Phone 6785851113

Email: New Order Email

Hi {{ contact.first_name }},

We have received your [Company Name] Order #{{ order.primary_id }}! Your order is as follows:

Item(s) included in this order: {{ order.description_formatted }}
Shipping Method: {{ order.ship_type }}

Your order will be shipped to the following address:

{{ contact.first_name }} {{ contact.last_name }}
{{ order.ship_to.address_1 }}
{{ order.ship_to.address_2 }}
{{ order.ship_to.city }}, {{ order.ship_to.state }} {{ order.ship_to.post_code }}
{{ order.ship_to.phone }}

You will receive a tracking confirmation email once your order has shipped.

Please contact us if you have any questions about your order.

Thanks,
[Company Name]
[Company Email]

Email: Tracking Confirmation

Hi {{ contact.first_name }},

Your [Company Name] Order #{{ order.primary_id }} has shipped! Your order is as follows:

Item(s) included in this order: {{ order.description_formatted }}
Shipping Method: {{ order.ship_type }}
Tracking Number: {{ order.tracking_numbers_formatted }}

Your order has been shipped to the following address:

{{ contact.first_name }} {{ contact.last_name }}
{{ order.ship_to.address_1 }}
{{ order.ship_to.address_2 }}
{{ order.ship_to.city }}, {{ order.ship_to.state }} {{ order.ship_to.post_code }}
{{ order.ship_to.phone }}

You will receive a delivery confirmation email once your order has been delivered.

Please contact us if you have any questions about your order.

Thanks,
[Company Name]
[Company Email]

Email: Order Delivered

Hi {{ contact.first_name }},

Your [Company Name] Order #{{ order.primary_id }} has been delivered! Your order is as follows:

Item(s) included in this order: {{ order.description_formatted }}
Shipping Method: {{ order.ship_type }}
Tracking Number: {{ order.tracking_numbers_formatted }}

Your order was delivered to the following address:

{{ contact.first_name }} {{ contact.last_name }}
{{ order.ship_to.address_1 }}
{{ order.ship_to.address_2 }}
{{ order.ship_to.city }}, {{ order.ship_to.state }} {{ order.ship_to.post_code }}
{{ order.ship_to.phone }}

Please contact us if you have any questions about your order.

Thanks,
[Company Name]
[Company Email]

Email: Return Received

Hi {{ contact.first_name }},

Your [Company Name] return for Order #{{ order.primary_id }} was received on {{ order.return_date_formatted }}! Your return is as follows:

Item(s) included in this return: {{ order.description_formatted }}
Shipping Method: {{ order.ship_type }}
Tracking Number: {{ order.tracking_numbers_formatted }}

Please contact us if you have any questions about your return.

Thanks,
[Company Name]
[Company Email]

Email: Time Update - 14 Days After Order Created

Hi {{ contact.first_name }},

We just wanted to follow up and see if you had any questions or concerns regarding your recent Order #{{ order.primary_id }}!

Item(s) included in this order: {{ order.description_formatted }}

Thanks,
[Company Name]
[Company Email]

Email: Time Update - Not Ordered for 30 Days

Hi {{ contact.first_name }},

We noticed it's been a little while since you placed an order!

Please use the following coupon code during checkout to receive 10% off your next order: [Coupon Code]

Thanks,
[Company Name]
[Company Email]

Text/SMS: New Order

Hi {{ contact.first_name }}, we have received your Order #{{ order.primary_id }}!
You will receive a tracking confirmation once your order has shipped.
Thanks,
[Company Name]
[Company Phone]

Text/SMS: Tracking Confirmation

Hi {{ contact.first_name }}, your Order #{{ order.primary_id }} has been shipped via {{ order.ship_type }}!
Your tracking number is: {{ order.tracking_numbers_formatted }}
Thanks,
[Company Name]
[Company Phone]

Text/SMS: Order Delivered 

Hi {{ contact.first_name }}, your Order #{{ order.primary_id }} has been delivered via {{ order.ship_type }}!
Please contact us if you have any questions about your order.
Thanks,
[Company Name]
[Company Phone]

Text/SMS: Return Received 

Hi {{ contact.first_name }}, your return for Order #{{ order.primary_id }} was received on {{ order.return_date_formatted }}!
Thanks,
[Company Name]
[Company Phone]

Text/SMS: Time Update - 14 Days After Order Created

Hi {{ contact.first_name }}, we just wanted to follow up and see if you had any questions or concerns regarding your recent Order #{{ order.primary_id }}!
Thanks,
[Company Name]
[Company Phone]

Text/SMS: Time Update - Not Ordered for 30 Days

Hi {{ contact.first_name }}, we noticed it's been a little while since you placed an order!
Please use the following coupon code during checkout to receive 10% off your next order: [Coupon Code]
Thanks,
[Company Name]
[Company Phone]

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