How do I send my log files to Support?

  1. In the top menu, click View then select Show Diagnostics.
  2. In the window that opens, there will be a drop-down box at the bottom right named Log Level. Set this to DEBUG.
  3. Minimize the diagnostics window so you are back on the main ReadyShipper screen.
  4. If possible, try to repeat whichever actions you performed before receiving an error.
  5. Return to the diagnostics window and click the Export Support Data button. It will prompt you to save a .zip file. Give the file a descriptive name and save it to your desktop.
  6. Click the Contact link at the top right of this page and attach the .zip file to the message. You can also send an email directly to and attach the .zip file to the email.
  7. Please provide as much information as possible in the message about the issue you are having.

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