How do I send my log files to Support?
- In the top menu, click View then select Show Diagnostics.
- In the window that opens, there will be a drop-down box at the bottom right named Log Level. Set this to DEBUG.
- Minimize the diagnostics window so you are back on the main ReadyShipper screen.
- If possible, try to repeat whichever actions you performed before receiving an error.
- Return to the diagnostics window and click the Export Support Data button. It will prompt you to save a .zip file. Give the file a descriptive name and save it to your desktop.
- Click the Contact link at the top right of this page and attach the .zip file to the message. You can also send an email directly to support@readycloud.com and attach the .zip file to the email.
- Please provide as much information as possible in the message about the issue you are having.