No compatible USB scale detected
If you are running Windows 10 and you suddenly starting receiving this error message (below) when trying to use your scale in ReadyShipper Pro
It is most likely because you downloaded a Windows update that breaks the scale function in ReadyShipper Pro.
To verify which Windows Version you are running, click the Start button, type winver, and hit Enter.
You have two options if you are on Windows 10 Version 1809 or above:
- You can upgrade to ReadyShipper Pro v7.6.8 which can be found here.
- If you do not wish to upgrade to v7.6.8 of ReadyShipper Pro, you can download the USB scale hotfix here, which will allow you to stay on your current version of ReadyShipper Pro.
Be sure to shutdown ReadyShipper Pro before installing the update.